Intercultural training for professionals and service technicians –
a competitive advantage on the front line
Competitive advantages arising internationally less and less about the characteristics of the products than through the communication and service quality acting globally active of employees locally. Inserts in different countries are the rule rather than the exception for service technicians. They are the Grantie for the success in the countries on the spot – at the forefront.
Intercultural skill training is much more than the training of Do's and Don'ts for a particular country. Intercultural meta-competencies are an effective tool that enables your service technicians to be in the position to react in their daily work with flexibly to the local conditions which they are exposed to regardless of the country. This saves valuable time and keeps the mind clear for the technical challenges that need to be solved.
Are your service technicians working in the following regions?
- South, Central & Eastern Europe
- Latin America
- Arab States
Depending on your wishes and requirements, I will accompany you through in-house training or individual coaching. For this, detailed information regarding the specific needs and requirements based on the respective intercultural context is the determining factor.
Satisfied customers worldwide –
satisfaction has different meanings in different cultures
Do you wish to fully exploit your competitive advantages, and are looking for an experienced trainer who knows what he/she is talking about? Then let me know.