and customer service teams
International competitive advantages arise less and less from the properties of the products sold than from the communication and service quality of the globally active employees on site. For managers and specialists, assignments in different countries are the rule rather than the exception. You are the guarantee for success in the local countries – on the front line.
Intercultural skill training is much more than the training of Dos and Don’ts for a particular country. Intercultural meta-competencies are an effective tool that enables your technicians and customer service teams to be in the position to react in their daily work with flexibility to the local conditions to which they are exposed regardless of the country. This saves valuable time and keeps the mind clear for the technical challenges that need to be solved.
Je nach Wünschen und Bedarfen begleite ich Sie in Form von Inhouse-Trainings oder individuellen Coachings. Entscheidend hierbei ist detailliertes Wissen hinsichtlich der konkreten Anforderungen und Bedarfe bezogen auf den jeweiligen interkulturellen Handlungskontext.